Refund Policy

We DO NOT have a return policy. Each product is hand-crafted and accessories can be used and hence we DO NOT offer return.

To be eligible for a damage repair, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a product amendment request, you can contact us at support@shopoddcat.com. If your request is accepted, we’ll connect with you to process further. Items sent back to us without first requesting will not be accepted.

We DO NOT pay for shipping on requested repairs.

You can always contact us for any questions at support@shopoddcat.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.