FAQs
- Faulty Item Received
If you receive a faulty item, just send us a picture of it to support@shopoddcat.com along with your order number. If the item deliver to you would be faulty, we will make the exchange or mend your order. All we'd need would be a picture of the faulty item.
- Not delivered on time
We totally understand that it's highly frustrating not to receive the orders on time. You might have ordered it for a special occasion or you simply don't like waiting. Our orders are delivered from our factory depending on the order demand and design. We usually ship the order from our factory within 10-12 days of receiving it. And it takes up to 1-2 days by the shipping companies to make your order reach you. But, in some cases it might be delayed due to post office issues. Every post office can't accommodate packages after a certain limit, hence the delays are caused.
We'd really appreciate if you wait for your order for a few more days. We'll always be there to assist you let you know about it's status. You'll have the tracking details too to keep a check on the status.
It gets very difficult for us to cancel the order after it leaves our factory. So once it leaves our factory, it will reach you :)
Feel free to contact support@shopoddcat.com if you face any issues due to the delivery time. We'll be more than happy to assist you.
- I ordered by mistake/I'm no longer interested
The orders can't be cancelled after 24 hours of placing them. Because we usually process them within 48 hours of receiving the order.
Will you have more designs, styles, and products often?
Yes, we will be releasing more styles and products every season. Be sure to follow us on Instagram- @shopoddcat and @oddcat.in and enable notifications for sales and new arrivals!
-Do you ship worldwide?
Not yet. We will open worldwide soon.
-May I get a tracking number?
Yes, of course! All orders include tracking after the order is processed (1-4 days). Email: support@shopoddcat.com with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number.
-Where can I track my order?
Orders can be tracked here by entering the right order details and email address.
Will you email me when my order is shipped out?
Yes! You will get a confirmation email after you have placed your order, and another when your order is dispatched.
-How can I pay?
We currently accept both PayPal and credit card payments and payment gateway that supports debit cards as well as UPI. You do not need a PayPal account to pay.
-What happens if I type in the wrong address?
If you provide us with a wrong address and the shipment has not been sent out please email us at support@shopoddcat.com & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!
-Taxes & Duties:
We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.